Customer Complaints

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.

All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us using the information below.

If you have any questions or complaints please write us.

Interconnect Mortgage Inc.

NMLS# 1720882

NMLS Access Portal

Contact Us

5220 Hood Rd Ste 110

Palm Beach Gardens, Florida 33418

Legal Disclosures: Interconnect Mortgage Inc Communication Disclosure Introduction: This disclosure outlines the communication practices of [Your Company Name] in compliance with the Telephone Consumer Protection Act (TCPA) and other relevant legislation. Consent for Communication: By providing your contact information, you agree to receive communications from Interconnect Mortgage Inc, including but not limited to calls, texts, and emails regarding our services and offers. TCPA Compliance: We adhere to all regulations set forth by the TCPA. Our communications are intended to provide information relevant to your interests based on the information you have shared with us. Opting Out: You may opt out of receiving communications from us at any time. Please note that opting out may prevent you from receiving important updates or offers. Override of Prior Opt-Outs: By engaging with our services and providing your contact details, you acknowledge that this constitutes a new business relationship, overriding any prior opt-out or Do Not Call list requests specific to Interconnect Mortgage Inc. Data Protection and Privacy: We are committed to protecting your personal information. Our privacy policy details how we collect, use, and safeguard your data. Amendments to the Disclosure: This disclosure may be updated periodically to reflect changes in law or our communication practices. Continued engagement with our services after such changes constitutes acceptance of the new terms. Contact Us: If you have any questions or concerns about this disclosure or our communication practices, please contact us at Interconnect Mortgage Inc.

Licensing Disclosures: Interconnect Mortgage (Company NMLS ID: 1720882) is proud to be a licensed Mortgage Broker, committed to providing responsible and transparent services. Our licensing details in the States we operate are as follows: Florida: Licensed as a Mortgage Broker by the Office of Financial Regulation. Georgia: Licensed and regulated by the Georgia Department of Banking and Finance. Our commitment to adhering to state regulations ensures reliable and trustworthy services to our Georgia clients. Michigan: Authorized to operate as a Mortgage Broker by the Michigan Department of Insurance and Financial Services. We adhere to the highest standards of financial practice as set forth by the state. South Carolina: Licensed by the South Carolina Board of Financial Institutions. Our operations in South Carolina are in full compliance with state laws and regulations. Virginia: Licensed by the Virginia State Corporation Commission. Our Virginia license is a testament to our dedication to upholding the legal and ethical standards of the mortgage industry. At Interconnect Mortgage, we are dedicated to maintaining the highest standards of integrity and professionalism in our relationships with our clients and the communities we serve. Our licensing across multiple States reflects our commitment to compliance with state and federal regulations, ensuring a trustworthy and secure experience for all our clients. For more information about our licensing or to verify our credentials, please visit the NMLS Consumer Access website or contact us directly.