It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us using the information below.
5220 Hood Road Ste. 110-A
Palm Beach Gardens, Florida 33418
Email us at: TeamTaylor@interconnectmortgage.com or Call us at 561-207-8049
Excellent Service and communication from start to finish. The cost and rate we were initially quoted was what we got. Easy to use portals for gathering information. Responses to questions were timely. Completely professional , I would highly recommend using them.
Team Taylor is a great group and a pleasure to work with, will definitely use again! Very organized team and made the paperwork simple and easy. I would recommend to anybody.
Toni and team were the consummate professionals in every sense and kept me connected and on target with all the loan requirements. They didn’t skip a beat, which was extremely important to me since the new home I was buying was contingent upon selling my existing home. They made every step of the way straight forward and stress free with their one-on-one updates and feedback. I would highly recommend them to anyone!
Tony was great through the whole process everything when I smooth as could possibly be expected. She was on top of everything and kept me well informed I would have no hesitation to use her again.
Everyone at Interconnect Mortgage was efficient, timely and very helpful throughout the process. This is my second transaction with them and I quickly remembered why I had returned, Thank you!
As painful as getting a mortgage has become, Toni was on top of all of the required docs, statements, letters etc required to acheive the final goal of closing on our property.
Toni and her team made my home buying experience very easy and simplified. I would definitely recommend her, and of course plan on using her for any future home buying.
I can honestly say that Toni is professional, a straight shooter, and all around just a very professional woman. She has proven her honestly and knowledge time and time again throughout this transaction. In my experience with Toni, her prompt and courteous service, and her keen attention to detail cannot be matched. Not many can boast 29 years of mortgage experience and that experience really showed while dealing with her. Thank you Toni
Toni took the time to make sure we understood everything that was going on and she was very helpful and made the process very easy and stress free!!!!
Toni and her team made our home buying process so easy! The professional service we received was top notch from our initial phone call to the closing table. This was not our first home purchase and I'm sure it will not be the last...but I can safely say Toni will handle all of our future needs! Thanks Toni