It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easilyaccess them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providingfinancial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us using the information below.
If you have a complain or any questions about any legal disclaimers or disclosures, please write us by mail here:
5220 Hood Road Ste. 110-A
Palm Beach Gardens, Florida 33418
or Call us at 561-207-8049
As painful as getting a mortgage has become, Toni was on top of all of the required docs, statements, letters etc required to acheive the final goal of closing on our property.
Toni and her team made my home buying experience very easy and simplified. I would definitely recommend her, and of course plan on using her for any future home buying.
I can honestly say that Toni is professional, a straight shooter, and all around just a very professional woman. She has proven her honestly and knowledge time and time again throughout this transaction. In my experience with Toni, her prompt and courteous service, and her keen attention to detail cannot be matched. Not many can boast 29 years of mortgage experience and that experience really showed while dealing with her. Thank you Toni
Toni took the time to make sure we understood everything that was going on and she was very helpful and made the process very easy and stress free!!!!
Toni and her team made our home buying process so easy! The professional service we received was top notch from our initial phone call to the closing table. This was not our first home purchase and I'm sure it will not be the last...but I can safely say Toni will handle all of our future needs! Thanks Toni
never in my life did I think getting a mortgage could be that easy...thank you Toni for all the work you did...it was extremely painless and quick. I would highly recommend you to my family and friends
Toni Taylor did a fantastic job with the mortgage process from start to finish. I would highly recommend her to anyone searching for a mortgage. I was very happy with how patient and understanding she was for me as a first time home buyer and this being all new to me she was great.
Toni and her staff are aggressive comptent and personable A treat to work with 2nd loan with her When you compare she wins Really enjoyed working with her a+ rating
Toni and her team played a huge role in helping to make this process seem less daunting and tedious. They were incredibly responsive and went above and beyond to help us execute a quick close. Highly recommend this local resource to anyone who wants 5 star service!!
Toni Taylor did an outstanding job for us on our recent purchase of a home in Florida. She was extremely knowledgeable, helpful, always accessible and delivered great results for us. When we told her that membership fees for our development would be going up $10,000 in a little over a weeks' time, she came up with a plan to help us close before the increase. She is quite pleasant to work with too.